FREQUENTLY ASKED QUESTIONS

HERE ARE OUR MOST FREQUENTLY ASKED QUESTIONS

Card Retailer Questions

Making Online Purchases Questions

Where can I use my Shop Online Card ?
Select one of the tabs above "Gaming" or "Culture" to browse the participating merchants.
How do I pay for my purchase using my Pre-Paid Card ?
Once you have selected your product(s) at one of our participating merchants, you will be given payment options during the "Checkout" procedure. Select "Shop Online Card" as your payment choice and enter your PIN number located underneath the scratch panel on the back of your Pre-Paid Card. Enter your PIN and Password (only if you have set a password on your card(s)) when prompted.
Can I use more than one card to make a purchase ?
Yes. If your purchase exceeds the value of your card you may use another card to pay for the remaining balance by entering another PIN in the available fields at your merchant.
My favourite online merchant does not offer Shop Online Card as a payment method.
If you would like to see a merchant offer Shop Online Card as a payment method. Please contact sales@shoponlinecard.com to suggest a new merchant.

Member Account Questions

Do I have to become a member to use my card ?
No. However by becoming a member allows you to enjoy membership benefits and more places to use your Pre-Paid Card. Becoming a member is instant, quick and easy.
What are the benefits of becoming a member ?
Becoming a member of Shop Online Card allows you to view all of your online transactions, keep track of your balances on each card, set a password on your card(s) for added security in the event that it is lost or stolen, receive special offers at particpating merchants and keep up-to date on the newest merchants that offer Shop Online Card as a payment method.
How do I view my transactions ?
In order to view your transactions on your card(s), you must first ADD A CARD to your account. Once logged in to your account you will be prompted with a ADD A CARD TO YOUR ACCOUNT field. Enter your PIN and that's it !
How do I reset my card password ?
If you have forgot your card password or would just like to reset it for added security; Login to your account, click on the secured/change icon located beside the card serial number on the home page. Enter your new password and that's it !


If require more help regarding our service please contact our Customer Support staff at:

support@shoponlinecard.com